A corrupted new profile or Outlook profile can lead to delays, crashing, step-by-step Outlook troubleshooting or the Outlook not responding error. If creating a new profile solves your issue, you can return to the Show Profiles dialog and delete your old profile. Your profile stores a variety of settings that control how Outlook looks and feels. You can create a new profile and then add your email accounts to the new profile.

You can read about it and then run the Microsoft Support and Recovery Assistant to see if that helps. It can automatically diagnose issues, troubleshoot, and fix problems with Outlook. Note that the above link is for desktop Outlook for Windows. A more general version that can also fix Office, Microsoft 365, and other Outlook problems can be found here. Faulty hard drives or disk errors can corrupt the Outlook data stored locally. This creates crashes that seem random—until you dig into the hardware logs.

Sometimes you’ll open Outlook and step-by-step Outlook troubleshooting then for no apparent reason, it will freeze or shut itself down. There are quite a few different causes for this, but one of the most common is a defective add-in. Here’s how to disable add-ins in Outlook even when it keeps crashing. This option could be useful if you constantly have to wait for Outlook to rebuild its data file when you restart. Outlook crashes are never good, but you do not have to face them unprepared.

How to Close Unresponsive Outlook on WindowsOpen Task Manager: Right-click on the taskbar and select "Task Manager" or use the Ctrl+Shift+Esc shortcut.Locate Outlook Process: In the Processes tab, find the "Outlook" process.End the Task: Right-click on the "Outlook" process and select "End Task."More items...

As active members in the IT community, we work to support our clients’ businesses and provide them with peace of mind. TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth. A lot of times, a user will click on something by accident and change their view and be unsure of how to get it back. Find solutions to common problems or get help from a support agent. If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen.

In this article, we’ve shared 12 tips to troubleshoot and resolve common Outlook send and receive errors that prevent users from sending or receiving new messages. Sometimes, firewall settings block certain ports that may prevent Outlook from communicating with the mailbox server, leading to Outlook send and receive errors. To fix this, you need to add an exception for Outlook.exe (for Outlook) and Msimn.exe (for Outlook Express) with access to your mail server’s incoming and outgoing ports.

Take a look at the following instructions for smaller files that have been corrupted, or step-by-step Outlook troubleshooting large files you want to prevent from corrupting. Gmail has a positive reputation when it comes to spam filtering. Using them as your email provider in tandem with your email client means you can enable their anti-spam features, which are superior to Hotmail and Outlook. We can say that you will likely need to reinstall your software and reconfigure the firewall settings.

Most of these crashes come down to one thing – problematic data files. When they get too large, go corrupt, or are poorly configured, things start to break. You can use the Inbox Repair tool (SCANPST.EXE) to diagnose and repair errors in your Outlook data file. The Inbox Repair tool checks the Outlook data files on your computer to see if they're in good shape.

You cannot create a new email address with @live.com as the domain address. You cannot create a new email with @msn.com as the domain address. If you have not logged in to your email address in over two years, it will be considered inactive and may have been removed. If Microsoft Outlook is not working, we might be able to help you pinpoint why. We have created some tables to clarify how to access your email account using Outlook if you are still signed up for one of the providers Microsoft used to champion.

If the self-help doesn't solve your problem, scroll down to Still need help? Switch your alias to an Outlook.com or Hotmail.com account. Customers using the contact support buttons at the foot of the support pages, or the "email us" links in support Virtual Agent, are unable to open the Help Pane. Check that you have not accidentally blocked the Gmail domain when blocking one Gmail user. Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

If repairing your Microsoft 365 programs didn't resolve your issue, move on to the next step. When you start Windows normally, several applications and services start automatically and then run in the background. These applications and services can interfere with Outlook. A Selective Startup or "clean boot" process can help you identify problems that are caused by application conflicts. Sometimes you have to run scanpst multiple times on the same pst until it corrects all the errors.